How to raise a ticket (grievance) and check status on ICAI SSP Portal

 Steps to Raise a Ticket on ICAI SSP Portal

• Go to the official website of ICAI.
• You have to first login to the SSP Portal so click on the "Self Service Portal" link located in the middle of the home page.
• Or you can also visit there by clicking the direct login page link.
• After clicking you will be directed to the login page.
• please log in using your ssp credentials.
• If you have any issue regarding login, kindly mail the details like SRM/MRN, Date of Birth, Email ID, and Phone no. on ssp.helpdesk@icai.in.
• On the dashboard, you can see the "Helpdesk" button, click on this button.
• On the next page click on the "Raise a Ticket" button.

• Now form would be displayed on the screen.
• Personal information like Name, Email ID, Telephone No. will be already auto-filled in the form. Rest you have to fill in.
• Fill in your problem for which you are raising a ticket and click on the "Save" button. that's it!
• After saving, the ticket number would be generated and displayed on the screen. You can print or save ticket no. for future reference.

Steps to check Ticket Status

• Click on the "View Ticket Status"
• Students and members need to enter ticket no. and click on the search.
• The status would be displayed on the screen.